linkedin.com/in/elsawonng
HR Systems & AI Automation

Elsa Wong
People Technology & Systems,
AI Automation for HR

Architecting AI-powered HR systems that turn manual workflows into scalable, self-running operations

70%Tier 1 HR ticket volume
reduced
80%Manual HR tasks
eliminated
Selected work
Projects I've designed and deployed
01 / End-to-End System Design
Bonus Tracker and Dashboard
Designed and built a multi-system bonus calculation engine from zero for a non-exempt workforce, as part of a retention strategy. Connected live Workday data to a custom safety scoring model, milestone eligibility logic, to automated emails and EIB uploads for payroll.
System DesignWorkday RaaSGoogle Apps ScriptClaude
0→1Built from Scratch
E2EProcess
FullAutomation
System architecture — independently designed & built
Bonus Tracking Infrastructure
A fully automated, multi-variable bonus system connecting Workday, a custom safety scoring model, milestone logic, and payroll execution.
RaaS Feed
Live worker data
→
Safety Score
Infraction lookup
→
Calc Engine
Apps Script logic
→
Milestone Check
6-mo cycle logic
→
EIB Alert
Auto email → payroll

What I built

  • Connected Workday via RaaS to pull live temporary workforce data into Google Sheets
  • Built scoring logic that calculates a weighted score per worker within a specific time period
  • Prompt-engineered with Claude Opus 4.6 to develop Apps Script logic; cross-referencing worker data against safety scores and compute bonus amounts based on score thresholds
  • Built 6-month milestone eligibility logic — including whether a cycle resets and a second bonus round is triggered
  • Integrated payroll schedule awareness so the system knows when each cycle is relative to pay dates
  • Automated email notifications to generate EIB loads and execute timely payroll in Workday

Overview

Workday HCM → RaaS (live worker feed) → Safety Score Sheet (custom-built) · infraction tracking · score calculations → Apps Script engine · cross-sheet lookup logic · bonus threshold rules · 6-month milestone logic · payroll calendar sync → Automated email alerts → EIB load → Workday payroll

Impact

This required systems thinking, data modeling, API knowledge, and custom algorithm design — all applied simultaneously, with no existing infrastructure to build on. Most HRIS teams would assign this to an engineering team.

02 / Chatbot Implementation
AI-Powered HR Chatbot
Designed and deployed an AI-powered HR support chatbot to handle routine employee questions, dramatically reducing the HR team's Tier-1 support burden.
ChatGPTGlean AgentsPrompt Engineering
70%Volume reduction
InstantEmployee response time
Workflow architecture
AI HR Support System
Replaced manual HR ticketing triage with an intelligent routing and response system.
Employee Query
HR Chatbot
→
AI Triage
Intent detection
→
Auto-Resolve
Tier-1 handled
→
Escalate
Complex to HR

What I built

  • Designed the intent taxonomy and conversation flows
  • Integrated AI response layer
  • Created escalation logic routing to right HR sub-team
  • Built feedback loop to improve response accuracy over time

Business impact

  • 70% reduction in Tier-1 HR support tickets
  • HR team reclaimed hours per week for strategic work
  • Employees get instant answers 24/7
  • Full audit trail of all HR queries for compliance
03 / Performance Calibration Groupings
Grouping System for Performance Reviews
Eliminated the manual calibration grouping process that previously required hours of spreadsheet work each review cycle across the entire company.
WorkdayLatticeApps Script
FullVisibility Control
EliminatedManual grouping

Before

  • HR team manually groups employees for calibration sessions in spreadsheets
  • Prone to errors, inconsistent groupings, inversion visibility, hours of prep
  • Manual auditing and assignments

After

  • Automated grouping logic and built out workflow in Google Sheets via Apps Script
  • Real-time grouping creations based on criteria entered into script
  • Fully-automated groupings creation with visibility rules baked in
Technical capabilities
Systems
Workday HCM
Workday Security & Reporting
Workday Advanced Comp
Lattice
Culture Amp
Docebo LMS
Automation & AI
Google Apps Script
Claude Opus 4.6
ChatGPT
Slack Workflow Builder
Workday RaaS Integration
Analytics
Google Sheets (advanced)
Looker Studio
BigQuery
Workday Report Writer
Delivery & Process
End-to-end systems design
Cross-functional stakeholder mgmt
SOP & documentation
Requirements gathering
Background

I sit at the intersection of HR strategy, systems architecture, and AI automation — a rare combination that lets me go from identifying a process problem to building technical solutions, end to end.

At Nuro, I've been recognized as a leading AI contributor within the People team, driving adoption of automation tools and best practices across the org. But more than adoption — I build the infrastructure myself.

Most HR professionals can use Workday. Far fewer can configure its security model, build RaaS integrations, write Apps Script logic, and use AI to scaffold custom dashboards. I do all of that.

I'm looking for a People Systems and Automation role where I can scale this kind of impact — in a larger team, with more complex systems challenges.

Jun 2024 – Present
People Ops & Systems Analyst
Nuro
Systems and Automation
Jul 2022 – Jun 2024
Talent Management Program Manager
Nuro
L&D and Onboarding
Apr 2022 – Jul 2022
Recruiting Coordinator
Nuro
Oct 2021 – Apr 2022
Recruiting Coordinator
Google (via Nelson Staffing)

Let's talk systems.
linkedin.com/in/elsawonng

Elsa Wong — People Technology & Systems
linkedin.com/in/elsawonng